Returns

RETURNS

In order to be eligible for a refund, shipped orders must be received at 27632 NW Rogers Lane, Indiahoma Oklahoma within 14 days of the DELIVERY date.  Local pickup orders are eligible for a return when received at the local pickup location within 14 days of PURCHASE date.   Items must be in original condition.  Be sure to keep original packaging, and do not remove any tags. Please include your name and order number in your package.  Returns will be processed within 1-7 business days from when they are received.

 

COUPONS AND FINAL SALE ITEMS

Orders with a discount or coupon of 15% or greater are not eligible for returns.  All consumables (make-up, food items, perfume, lotions etc.) are not eligible for returns.  Accessorries are also not eligible for returns. In addition, all items marked final sale are not eligible for returns.   New customer code Hay20 is the only exception to this rule.

EXCHANGES

We apologize, we can no longer hold items for exchange.  We will issue store credit once we receive your return.

DAMAGES

Please inspect your orders for damages or mistakes within 3 days of delivery date for shipped orders or 5 days of ordering for local pickup orders. Submit a photo of the damage with your name, item name, and order number to help@thehayloftok.com.  Please do not try washing or removing the damage yourself.  Once an item has been washed, we are not able to assist with damages. We will issue a refund and return label for damages.  We do not send replacement items.

CANCELLATIONS

Due to how fast orders move through our warehouse, we are unable to cancel an order once it's been submitted.  Please check your delivery address before checking out. Contact customer service at help@thehayloftok.com to see how we can assist you.

RESTOCKING FEE

We do not accept excessive returns.  If your account is deemed to be excessive, 25% will be deducted from your account credit. 

We charge a 25% restocking fee on multiple size orders.  If you orders two different sizes in the same top then return one of the sizes, 25% will be deducted from your account credit. 

 

REJECTED RETURNS

If we receive a return that is outside of the return policy, it is the customers responsibility to pay a $10.00 return shipping fee.  We can donate the item on the customers behalf.

 

Shipping

What shipping options do you offer?

At this time, we only offer Standard Shipping on all orders using USPS or UPS.  Our system automatically chooses whether to ship via UPS or USPS.  If you provide a PO Box address, we will not be able to ship UPS. 

How do I track my order?

Once your order has been placed you can access the tracking number from your account page either on the app or the website.  You should also have an email from us updating you on your tracking number.

When will my order be shipped?

We ship out orders within 24-48 hours of receiving them Monday-Friday.  If placing an order over the weekend, expect to see it leave our warehouse on Monday.

Is my package lost?

We are not responsible for lost or stolen packages.  Please contact your local post office before contacting us about a lost package.  We will assist you with lost packages as long as we have proof that you have contacted your local post office and followed their instructions first.  Please check with all members of your household before contacting us or your local post office.  We will take the necessary steps to report mail fraud (a federal crime) if we feel it is necessary. 

1. Contact your LOCAL post office.  Do not call the 1-800 number.  Find their phone number here -> https://tools.usps.com/find-location.htm

2. Ask them to check into the GPS scan location as well with the mail carrier.

3. File a claim with your local office or online if they are unable to locate the package.

4. Contact us at help@thehayloftok.com for a detailed packing slip and packing information for your claim.